Incident History

History

April 8
Events cannot be duplicated
Resolved
April 8 2:32 PM CDT
The disruption has now been resolved.
Monitoring
April 8 2:31 PM CDT
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Identified
April 8 2:26 PM CDT
We have identified the cause of the disruption(s) and our team is actively working on a fix.
Investigating
April 8 2:15 PM CDT
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
February 25
Delayed webhooks
Resolved
February 25 1:10 PM CST
The disruption has now been resolved.
Identified
February 25 12:22 PM CST
Webhooks are delayed for a subset of customers. Engineering is working on a fix. Once that fix is deployed any delayed webhooks will be delivered.
February 8
Resolved
Resolved
February 8 3:10 PM CST
The disruption has now been resolved.
December 11, 2023
Resolved
Resolved
December 11, 2023 4:40 PM CST
The disruption has now been resolved.
Monitoring
December 11, 2023 4:18 PM CST
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Identified
December 11, 2023 4:14 PM CST
This issue is impacting schedule publish, reporting, and outbound emails. This should be fixed shortly.
Investigating
December 11, 2023 4:11 PM CST
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
December 11, 2023
Resolved
Resolved
December 13, 2023 3:54 PM CST
The disruption has now been resolved.
Identified
December 11, 2023 4:45 PM CST
We are still waiting for WineDirect to resolve the networking issue that is preventing our outbound webhooks from reaching WineDirect.
Identified
December 11, 2023 2:24 PM CST
After a slight delay, other webhooks are back to normal. However we are still experiencing issues with WineDirect webhooks and our teams are working with WineDirect on a resolution.
Investigating
December 11, 2023 2:20 PM CST
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
September 21, 2023
Resolved
Resolved
September 21, 2023 9:06 AM CDT
The disruption has now been resolved.
Monitoring
September 21, 2023 8:54 AM CDT
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Identified
September 21, 2023 8:52 AM CDT
We are experiencing a higher rate of payments being rejected as fraud due to an ongoing incident with one of our payment processors. We are investigating possible mitigations we can apply until their issue is resolved.
Investigating
September 21, 2023 8:28 AM CDT
We are experiencing a service disruption due to a partner integration. We will update here when we have more information.
September 15, 2023
Resolved
Resolved
September 15, 2023 1:20 PM CDT
The disruption has now been resolved.
Monitoring
September 15, 2023 1:13 PM CDT
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Investigating
September 15, 2023 12:57 PM CDT
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
September 6, 2023
Resolved
Resolved
September 6, 2023 6:19 PM CDT
The disruption has now been resolved.
Monitoring
September 6, 2023 6:08 PM CDT
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Investigating
September 6, 2023 4:54 PM CDT
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
August 24, 2023
Resolved
Resolved
August 24, 2023 5:54 PM CDT
The disruption has now been resolved.
Monitoring
August 24, 2023 5:47 PM CDT
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Investigating
August 24, 2023 5:39 PM CDT
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
July 20, 2023
Resolved
Resolved
July 20, 2023 4:58 PM CDT
The disruption has now been resolved.
Monitoring
July 20, 2023 4:51 PM CDT
The issue that caused disruption(s) has been resolved and we are monitoring the situation to confirm full recovery.
Investigating
July 20, 2023 4:36 PM CDT
We have identified a potential service disruption and are working to resolve it as soon as possible. We will update here when we have more information.
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